Return of goods

No problem, return it very conveniently and quickly!

We have created a new system for the return of goods or changes of size. All you have to do is fill in the return form click here.

You will then receive a text message on your phone with a code, print the sticker at the Omniva post office and post your return to us.

That's it! No queues at the post office or extra forms to fill in!

Replacing or resizing an item is completely free of charge
Returning the product with a refund will cost you 3€, which will be deducted from the payment you received for your order.

Please find below important conditions for returning the product.

Within 14 calendar days from the date of delivery you can:

Replace the item with another.
Change the size of the item.
Refund the money you paid for the product.

When returning an item, the buyer must complete the followingan online returns form.

If you are unable to send the parcel via an Omniva post office using our form, you can also send the parcel via the post office:

Return address.

We look forward to receiving your return. As soon as we receive your return we will inform you by SMS.

Please note: Goods are only accepted in accordance with all return rules, i.e. :

Exchanged or returned items must meet the following criteria

the returned item must be in its original packaging;
the return must be made within 14 calendar days;
the goods must be unused and undamaged by the Buyer;
the goods must be in good condition (intact labels, protective film, etc.);
the returned goods must be in the same condition as when received by the Buyer.
The Seller undertakes to refund the money within 14 calendar days, after having verified that the goods are in a suitable condition, i.e. no damage, no breakages, no replacement parts, all packaging and labels.

We may refuse to take back the goods if there have been alterations to the appearance of the goods or the packaging which were not necessary for the inspection of the goods, including damaged labels, torn protective films, the fact of obvious wear of the garment, and breaches of transparent packaging which do not prevent the exercise of the right of inspection.

By placing an order, you agree to the rules for the exchange and return of goods.

For the return of goods purchased at a distance (online), Article 6.228(10) of the Civil Code of the Republic of Lithuania shall apply, and Article 6.228(11) sets out the legal consequences of withdrawal.

Acceptance of the goods, obligations of the buyer

When purchasing goods remotely or using a courier service for home delivery, the consumer must exercise the right of inspection. If the consumer accepts the parcel and does not lodge a complaint with the courier or the seller within one working day, the parcel shall be deemed to have been delivered free of external and internal defects. The consumer thus assumes the risk of any damage to the goods.

Article 6.3591 of the Civil Code provides that, where a consumer sales contract provides for the carriage of goods and the seller sends the goods to the buyer, the risk of accidental loss or damage to the goods passes to the buyer when he or a person he has appointed, other than the carrier, accepts the goods. If the goods are delivered to a carrier chosen by the buyer and the seller has not offered such delivery, the risk under this paragraph shall pass to the buyer when the goods are delivered to the carrier. Thus, if the consumer does not properly inspect the goods upon acceptance, he risks the consequences of any defects in the goods purchased.

If the defects in the goods mean that the goods cannot be disposed of at a later date at the same price, without prejudice to the rights of the other Buyer of the goods to purchase new and unused goods, such goods may only be returned by mutual agreement (e.g. if you agree to compensate for the difference in the depreciation).

In the event that a good quality product is replaced or returned, the shipping costs (the cost of returning the product by post) will not be refunded to the Buyer.

In the event of receipt of a faulty product, the customer must prove this by providing a photograph of the product received or its product label, and the seller undertakes to replace the product free of charge, at no extra cost to the customer.

Upon receipt of the returned product, the money shall be transferred to the customer within 14 (fourteen) calendar days. If the returned product meets all the return criteria, the money shall be transferred to the customer.

If the product does not meet the return criteria, we will send it to the nearest Lpexpress.lt terminal to your address, notifying you by email or phone call.

6.22811 Article. Legal consequences of withdrawal

(1) When the consumer exercises the right of withdrawal, the obligations of the parties to perform the distance or off-premises contract or to conclude the distance or off-premises contract, if the consumer has made an offer to conclude it, shall cease.
2. The trader must reimburse the consumer for all sums paid by the consumer, including the delivery costs paid by the consumer, without delay and no later than fourteen days from the date on which the consumer's notice of withdrawal is received. When reimbursing the consumer in full, the trader must use the same method of payment as that used by the consumer when paying the trader, unless the consumer has expressly agreed to a different method and the consumer does not incur any other additional costs.

3.In all cases, the costs of delivery of the goods shall be refunded to the consumer as provided for in Article 6.22811(2) of the Civil Code
"The trader shall reimburse to the consumer all sums paid by the consumer, including the costs of delivery of the goods paid by the consumer, without delay and at the latest within fourteen days from the day on which he receives the notice of cancellation of the contract from the consumer".

4. The trader may not reimburse the consumer until the goods have been returned to the trader or until the consumer has provided proof that the goods have been dispatched to the trader, whichever is the earlier, except where the trader is contractually obliged to take back the goods following the consumer's withdrawal.
5. The consumer shall, without delay and at the latest within fourteen days of the date of the notification of withdrawal to the trader, dispatch or hand over the goods to the trader or to any other person authorised by him, unless the consumer is contractually obliged to take back the goods after the consumer has withdrawn.
6. The consumer shall bear only the direct costs of returning the goods, unless the entrepreneur is contractually liable for those costs or the entrepreneur has failed to inform the consumer adequately that those costs will be borne by the consumer.
7. If, in the case of an off-premises contract, the goods have been delivered to the consumer's place of residence at the time of conclusion of the contract, the trader must take back the goods at his own expense if, because of the nature of the goods, the goods cannot normally be returned by post.
8. The consumer shall be liable only for any diminution in the value of the goods resulting from actions not necessary to determine the nature, characteristics and performance of the goods. The consumer shall not be liable for any diminution in the value of the goods if the trader has not provided the consumer with information on the right of withdrawal in accordance with Article 6.228 of this Code .7Article 2(1)( 7).
9. A consumer who withdraws from a contract under Article 6.228 of this Code 10Article 6.228(9) or (10) shall be obliged to reimburse the entrepreneur proportionately for the services rendered up to the moment when the consumer gave the entrepreneur the notice of withdrawal. The amount to be paid by the consumer to the trader shall be calculated in proportion to the value of the services rendered, in accordance with the total price fixed in the contract. If the total price is excessive, the pro rata amount shall be calculated according to the market value of the services provided.
10. The consumer shall not be reimbursed for the services or energy supply provided during the withdrawal period if:
(1) the trader has not provided the consumer with information on the right of withdrawal in accordance with Article 6.228 of this Code7Article 6.228(1)(7) or Article 6.2287the information provided for in Article 6 228(1)(9) that the consumer must pay the reasonable costs to the entrepreneur in accordance with paragraph 9 of this Article; or
CHANGES:
Act No XII-2756 of 08.11.2016 (from 18.11.2016)
(TAR, 2016, No 2016-26960)

(2) the consumer has not made an express request to commence within the withdrawal period in accordance with 6.228 of this Code 10Article 228(9) or (10).
11. The exercise of the consumer's right of withdrawal shall not give rise to any other consequences for the consumer under this Article or under Article 6.228 of this Code 12 Article 2 or any other costs not provided for in this Article.
12. Where the consumer exercises the right to withdraw from a distance contract or an off-premises contract, the supplementary contracts shall be automatically terminated at no cost to the consumer other than the costs provided for in this Article or in Article 6.228 of this Code 12 Article 2.2.2.

Ancillary contracts are contracts under which the consumer acquires goods or services in connection with a distance contract or an off-premises contract and those goods or services are supplied by the entrepreneur or by another person in accordance with an agreement with the entrepreneur. The consumer must immediately notify the other party to the contract in writing of the termination of the ancillary contract and provide details of the withdrawal from the distance contract or off-premises contract. A separate notification by the consumer is not required in cases where the supplementary contract was concluded with the same trader to whom the withdrawal was notified in accordance with Article 6.228 of this Code 10Article 6.2.

Consumer rights:

Also in accordance with Article 7(7) of the Civil Code, you have the right:

The buyer to whom an item of defective quality has been sold shall, at his option, have the right, within the period referred to in Article 6.338 of this Code:

1) require the seller to remedy the defects in the item free of charge (repair the item);

2) require the seller to replace the defective item free of charge with an item of satisfactory quality;

3) require the seller to reduce the price accordingly;

4) unilaterally terminate the contract and demand a refund of the price paid.

The buyer does not have the right to terminate the contract if the defect in the goods is minor.

Article 6.363(8).

Out-of-court settlement of a dispute

Link to the Electronic Dispute Resolution Platform: ec.europa.eu/odr/

Consumers' right to use out-of-court complaint and redress procedures to resolve disputes between the seller and the consumer ( Art. 6.2287 CC

Art. 6.2(16)).

A buyer who considers that his rights have been infringed must contact the Seller in writing within three months of the date of the infringement at the latest, setting out his claims. The Seller must, within 14 days at the latest, examine the request free of charge and provide a detailed reasoned written reply based on documents. If the problem cannot be resolved, the Buyer shall have the right to appeal to the entity that settles consumer disputes out of court (the State Consumer Rights Protection Service, address Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt) or to the court.