FAQ – frequently asked questions

Choose an item and size, click "Add to basket", then "Buy". Fill in your delivery details, choose a delivery and payment method, and confirm your order. You will immediately receive an email with your order number and a list of items.

No – you can also shop without an account. If you register (or log in with a Google account), you will see your order history and parcel status, and you will earn loyalty points.

Once your order has been dispatched, we will send you an email with the parcel number and a tracking link. You can also follow your parcel's journey in your account, in the order details.

Yes, as long as the order has not yet been dispatched. Write to pirktukas@pirktukas.lt as soon as possible, stating your order number and what you would like to change. If the order has already been dispatched, you will be able to return the item or exchange it for a different size.

Check your "Spam" or "Promotions" folder and make sure you entered your email address correctly. If the email is not there, write to us and we will resend it.

You will see the exact price in your basket. More information – delivery information.

We dispatch items held in our warehouse within 1 working day. Other items are dispatched once we receive them from the supplier – usually within 2–5 working days. Parcel lockers and couriers deliver the parcel within 1–2 working days.

You will see the available options and the exact price in your basket after entering the delivery country.

For orders of 50 € or more, delivery to an LP Express parcel locker in Lithuania is free. In your basket you will see how much more you need to spend to get free delivery.

The parcel locker holds the parcel for several days, after which it is returned to us. If you can't collect it in time, write to us and we will help.

Through your bank (NeoPay), by bank card, Apple Pay or Google Pay, via PayPal, and also by cash on collection (in Lithuania and Latvia, for orders from 12 €). More information – payment methods.

Yes. Payments are processed by NeoPay, a licensed payment institution; we do not see or store your card details.

Payment is usually confirmed within a few minutes. If the status hasn't changed after an hour, send us your order number and we will check.

Yes, we send the invoice by email. If you are buying for a company, enter the company name, company registration number and VAT number when placing your order.

Yes, within 14 days of receiving the parcel. The item must be unused, in resalable condition and with its tags attached. Start your return in the returns window – your order number, or your name and phone number, is enough.

We refund the price of the items, minus a 3 € return fee. We transfer the money within 14 days of receiving the items, usually to the same account you paid from.

Yes. In the returns window, select "Exchange size" and the new size. Once we receive the item, we will send you the new size – no additional payment is required.

Items that do not fit in a parcel locker or weigh more than 5 kg cannot be returned via a parcel locker – you return them using a courier of your choice. The approximate cost is up to 40 € within Lithuania and 100–250 € from other countries. For more details – returns policy.

Write to us within 14 days, state your order number and attach a photo. We will replace the item or refund your money.

Clothing sizes are European. On most product pages there is a "Size chart" link above the sizes, with measurements in centimetres. Compare them with a favourite garment that fits you well. If you are unsure, write to us and we will advise you.

Such an item is already in our warehouse in Marijampolė, so we dispatch it within 1 working day.

No. Perfume alternatives (French Perfumes, AJ Deluxe) are fragrances inspired by well-known scents, but they are not perfumes from the original brands. The product description always states which scent the fragrance is inspired by.

We add to our range every week. You will find the latest arrivals in the "Newest products" section and in our newsletter.

Yes. We print on T-shirts, sweatshirts and other clothing from just 1 item – submit your enquiry at spauda.pirktukas.lt.

Enter the code in your basket or on the order form, in the "Discount code" field, without spaces or quotation marks, and click "Apply". If the code doesn't work, write to us and we will check.

Registered customers receive 3% of the value of each order in points (1 point = 0,10 €). You can pay with points the next time you buy. Customers without an account receive, instead of points, a −10% coupon for their next purchase of 30 € or more, valid for 60 days.

Yes – in the sale section you will find warehouse items with discounts, and when you buy 2 or more sale items, an additional −10% discount is applied automatically in your basket.

Yes, you can buy gift vouchers in the e-shop – a great gift when you don't know the size or taste.

Yes. For companies, schools, sports clubs and events, we offer clothing in bulk and with printing. Write to pirktukas@pirktukas.lt – we will send you a quote.

By email at pirktukas@pirktukas.lt or via the contact form. You can find customer reviews here.